Update: This issue has been resolved as of October 1, 2024. If you followed the temporary workaround in this article, you can now safely return to using Chrome v129. Note that you may need to clear your Chrome browser cache. If issues persist after that, please Contact 8x8 Technical Support.
Symptom
An issue with user authentication and screen pop has been identified in Chrome version 129, which affects all UC (8x8 Work) integration users, as well as users of Contact Center MAPanel 1.0/1.1, in CRMs such as:
- Salesforce
- Netsuite
- Zoho
- SugarCRM
Applies To
- Chrome version 129
- 8x8 Work integration
- Contact Center integration
- MAPanel 1.0/1.1
Temporary Solution
Until a permanent fix is in place, customers experiencing integration authentication and screen pop issues in Chrome version 129 should roll Chrome back to version 128 or earlier, per Google's support articles:
Customers should also ensure that the Chrome flag chrome://flags/#third-party-storage-partitioning is set to Disabled.
Permanent Solution
A permanent solution is in development, and is currently targeted for release by the end of September 2024. This fix will support our integrations in Chrome version 129.