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8x8 IT Business Readiness Kit

Updated: 05/22/2024

Overview

The world is changing and business is evolving to meet the demands of an engaged and savvy workforce, and the challenges posed by threats such as COVID-19. In these times, it's critical that businesses and employees are enabled to engage remotely.
Due to these concerns, we at 8x8 expect to see a surge in the use of our products amongst the distributed workforce. We have taken the necessary steps and created this Business Readiness Kit for you, including a team-wide messaging template, handy instructional resources, and best practice guidelines. Feel free to share this entire kit or relevant components with your team or organization.

IT Email Template (for internal communication)

Copy and paste this template to communicate with your end users via email.
Note: The example below specifically references the current COVID-19 outbreak issue, which has prompted many organizations to take up remote work responses. You can, of course, tailor it to suit your needs if they are more generic or based in a different context.
Suggested Remote Work Email Template
Subject line: Be safe. Work remotely with 8x8 cloud communications solution
Preview text: Find why you won’t miss a beat while working from home    
Body copy:
Dear Colleagues,
Due to the continued concerns surrounding COVID-19, we are taking it upon ourselves to adopt measures that protect our employees while ensuring the continued success of our business. Fortunately, IT has deployed 8x8 cloud communications to minimize any disruptions within your day-to-day workload. Here are a few resources that will enable you to have a productive home working experience with 8x8.
The 8x8 Mobile App:
The 8x8 Desktop App:
Your IT Team
P.S. For more info on how 8x8 is making remote collaboration easier than ever, watch this.

Training & Documentation Resources

How-to Videos

8x8 Mobile App Navigation
An introduction to the 8x8 Work for Mobile interface.
8x8 Desktop App Navigation
An introduction to the 8x8 Work for Desktop interface.
8x8 Meetings Navigation
Explore the 8x8 in-Meeting experience.
8x8 Standalone Meetings
Explore the handy features in the 8x8 Meet Standalone interface.
Turn an 8x8 Call into a Meeting Instantly
Learn how to use the new Promote to Meeting feature in 8x8 8x8 Work for Desktop and Mobile.

Quick Reference Guides 

8x8 Work Manuals & User Guides
How to Set Up a Secure Client Meeting Using 8x8 Work for Desktop
Video Meetings Activation Guide for IT Admin

Best Practices

Great Remote Employees Do These 5 Things
How to Start a Work-From-Home Agent Program
For Higher Education, Extending Classrooms to the World is a Matter of Survival

Tip and Tricks

Ensuring emergency services follow you
When moving your base of operations, make sure that local emergency services know where you are when you call them on your 8x8 line. See Update E911 Address in 8x8 Work for Desktop.
Taking phone calls on your 8x8 8x8 Work for Desktop app
If you normally make and receive calls using your desk phone in the office and are now intending to use computer audio, ensure your 8x8 Work for Desktop application has the Call Using feature set to Computer audio options. See Adjust Call Using Settings in 8x8 Work for Desktop. 
Note: Alternatively, you can configure Call Using to Call Using Preferred Devices in 8x8 Work for Desktop.
Improving call quality with Wi-Fi
Sometimes call quality can be affected by your Wi-Fi network. To determine if your internet connection can support high-quality cloud communications, click here to try our network VoIP Test.
Improving call quality using the 8x8 Work for Mobile app 
Internet coverage unreliable? Try enabling Mobile Assist, which will use cellular data (minutes) instead of mobile data (Wi-Fi or 3G/4G). See Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data.
Getting rid of background Echo in the 8x8 Work for Mobile app
Hearing an echo during a call or meeting in 8x8 Work for Mobile? See Echo in the Background During a Call or Meeting
Setting Business Hours in the 8x8 Work for Mobile app
Business Hours allow you to set a schedule of availability during specific days and hours via your 8x8 Work for Mobile app. See How to Set Business Hours on 8x8 Work Mobile.