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Does the original caller ID display if you transfer a call between queues?

Updated: 08/19/2024

Question

Will the originating customer caller ID will be retained if you transfer between Contact Center queues?

Applies To

  • 8x8 Contact Center
  • Caller ID

Answer

No. The originating customer caller ID will not be retained if you transfer a call between Contact Center queues.

Additional Information 

For more information, see Send the Original Caller's Caller ID on an Agent Internal Transfer in 8x8 Contact Center.