Checking Warning Messages on Poly Phones

Updated: 03/25/2024

Symptom

I'm seeing crosses against the phone symbol, or an exclamation symbol in the top right corner, of my phone but I am not receiving an error message on the screen.

Applies To

  • Poly VVX models

Resolution

You can manually check warning messages that don't automatically pop-up.
  1. Press the button with the House symbol.
  2. Using the directional pad navigate to Settings.
  3. Scroll down to option Status.
  4. Scroll down to option Diagnostics.
  5. Scroll down to option Warnings.
 

Additional Information 

If this does not fix the issue, conduct a hard reset on your Poly device to restore the phone to its original settings. See How to Reset Poly Phone to Factory Default Settings.