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Create an SMS Channel for 8x8 Contact Center

Updated: 10/29/2024

Objective

Add a new SMS channel to the 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Configuration Manager for Contact Center

Procedure

  1. Log in to your 8x8 Application Panel.
  2. Select Admin Console.
  3. Select SMS.
  4. Select Campaign.
  5. Ensure that Your Campaign's Status is verified. Note: For details on how to complete the SMS campaign registration in the Admin Console, see SMS Campaign Registration Admin Console Configuration.
  6. Contact your 8x8 Account Manager or sales representative to add the required license for SMS channels for 8x8 Contact Center. Example: SMS Enabled Local Number-VOSVC0219-US.
  7. Ensure that the phone numbers for use with the SMS channels are available in the Admin Console. Note: The phone numbers will be assigned to the 8x8 Contact Center during the process to provision the SMS channels. 
  8. Your 8x8 Account Manager or sales representative will create an order to provision the SMS channels.

Additional Information

For deatils on finding which phone numbers are available in Admin Console, see How can I see what numbers I have available in 8x8 Admin Console?
For details on how to claim a phone numbers in Admin Console, see Claim Phone Numbers in 8x8 Admin Console.