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Set up an FTP Client to Download Agents' Recorded Calls

Updated: 04/21/2024

Objective

Set up an FTP client to download agents' recorded calls.

Applies To

  • Contact Center
  • Call Recordings

Procedure

Configuration Manager for Contact Center administrators can use any secure FTP client to download agent's recorded calls from the tenant.
  1. Download and install an FTP client (eg, Core FTP minimum supported version 2.2 (LE and Pro Versions)) or Filezilla (minimum supported version 3.47.1)). The FTP client must be compliant with TLS 1.2 or better.
  2. In the Host field of your FTP client, enter your FTP URL, if you do not know your FTP URL for your tenant you can refer to the 8x8 Contact Center Platform URL Guide.
  3. Username:
    • If you do not use SSO to login into Contact Center (Mode 1): Enter the username used by your tenant Primary Administrator to log in to the Contact Center. You may access this information from the initial communication email that shares the tenant login credentials.
    • If you do use SSO to login into Contact Center (Mode 2 & 3): Enter your tenant name. You may access this information from the initial communication email that shares the tenant login credentials.
  4. Password: This is the password that the primary administrator entered in Configuration Manager for Contact Center. Home > Profile > FTPES Password.
Once you have carried out the above steps, you will be able to connect successfully.