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Change Voicemail Email Notification Settings for a User

Updated: 04/16/2024

Objective

Change voicemail email notification settings for a user.

Applies To

  • 8x8 Work
  • Admin Console

Procedure

  1. Log in to Admin Console.
  2. Select Users.
  3. Select Edit (pencil icon) to the right of the User you wish to edit.
  4. Select Voicemail Settings.
  5. Select your notification preference from the drop down menu.
    • Disable Notification = No notifications
    • Notification only = Sends a notification that the user has received and email. (The user need to check the voicemail in the application directly)
    • Attachment only and delete original voicemail = Sends email with voicemail attachment and deletes the voicemail from the users extension
    • Attachment only = Sends email with attachment and leaves voicemail on the users extension for later access via application
  6. Enter the email address to be notified.
  7. Select Save.
Note: Voicemails left via a Ring Group will show the Ring Group's name then VM at the beginning of the email Subject. Voicemails left directly on a user's extension will display VM exclusively.