8x8 Work users will remain Busy and unable to pick up other calls, after transferring an inbound Contact Center call to someone else, through the 8x8 Work interface, instead of through Contact Center. Once the transferred call is ended, by either the third party it was transferred to, or the initial caller, the initial 8x8 Work user also returns to available and is able to pick up calls again.

8x8 Contact Center calls should be transferred through the Contact Center user interface, instead of through 8x8 Work.