Question
Which third-party phones are compatible with 8x8 serivces?
Applies To
- Third-Party Devices
Answer
Compatibility for 8x8 services with phones purchased through a third-party depends heavily on whether a factory-installed device certificate is present. See How to Check Phone for a Valid Device Certificate.
See the 8x8 Compatibility Matrix for a list of third-party devices that work with 8x8 services. In the case of Cisco and Poly phones brought over from a different service, which are supported and have a valid factory-installed device certificate, be sure to factory reset the phone before provisioning.
Additional Information
- Some Cisco phones will need to be flashed to OpenSIPS if they come from a Cisco Call Manger deployment. See Provision Cisco 3PCC Phones for VoIP Service.
- Any device not found in the 8x8 Compatibility Matrix and or the third-party source will be a third-party device.
Note: Accommodation of devices not purchased from or originally provisioned for service by 8x8 is on a commercially reasonable effort basis. These devices are not guaranteed to be supported on 8x8 service. Equipment supplied by 8x8 has been pre-configured and updated with software to support 8x8 service and 8x8 secure service activation.