Objective
Add custom metrics from Contact Center Analytics to dashboards
Applies To
- Analytics for Contact Center
Procedure
Once you define a custom metric, add it to the desired dashboards.
- Go to Dashboards. Select to edit a desired dashboard.
- To embed a queue custom metric, select to edit the Queue Summary widget.
- In the edit mode, click Configure under Metrics, and search for Successful Calls (or scroll down to find and select to add).
- Save your changes.
Additional Information
To learn how to add custom metrics to Analytics for Contact Center, see Add Custom Metrics to Analytics for Contact Center.