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Bluetooth Fails to Enable After GTM Configuration Push on Poly VVX 600

Updated: 03/25/2024

Symptom

Bluetooth radio fails to enable on Poly VVX 600 after GTM configuration push.

Applies To

  • Poly VVX 600
  • Firmware Version 5.4.4 or 5.4.5

Resolution

  1. Restore the phone to factory settings. See How to Reset Poly Phone to Factory Default Settings.
  2. Provision phone to 8x8. See Manually Provisioning a Poly Phone.
  3. Enable Bluetooth. See Bluetooth Not Working on Poly VVX 600.

Cause

The phones lose Bluetooth capabilities due to a firmware bug.