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Panasonic Handsets Display Error 003

Updated: 04/10/2024

Symptom

Panasonic KX-TGP60 handset is receiving the following error, Error 003: Not registered.

Applies To

  • Halfords Autocentres
  • Panasonic KX-TGP600 DECT phones 
    clipboard_eab6a93b0d851c381b593e3258b2a770d.png
     

Resolution

  1. Ensure the Panasonic Mac address is activated on both handset extensions in 8x8 Admin Console.
  2. Check the Panasonic Base Station status light.
    clipboard_e2884d27dbd23f13c972ddeedf5023475.png

    clipboard_ed1a1e2480f0c7655cf8b89a4b0f0bb4c.png
  3. Verify that the device is properly connected to a modem that has Internet access.
  4. Ensure the network is not down for the phone system.
  5. Unregister/Unpair both handsets.
    clipboard_e4d8f1b052b298185a9d7729f7ae2eb93.png
  6. Turn off both handsets and take out batteries.
  7. Unplug Ethernet cable back of the base station and ensure there is no power adapter connected to the base station leave it off for a few minutes and plug it back and wait until status light turns to green it may a few minutes to establish a connection.
  8. Put the batteries back in the handsets and turn on handsets to register with the base station.
  9. Register a handset to the base station.
    1. Press and hold the handset locator/Wifi button on the side of the KX-TGP600 base station unit the status light flashes red, then release handset locator/Wifi button.
      clipboard_efa25db4b1a561f1f18b112f2ce220258.png
    2. Press and hold the right soft key on the KX-TPA60 handset until the screen update to say Please Wait. 
      clipboard_edb1ec1aae4849fb87ca0d43ef950efbb.png
    3. Once the handset registers successfully it will show the date, time, and extension number as shown in the above picture.