Objective
Change post-processing timeout for an 8x8 Contact Center agent.
Applies To
- 8x8 Contact Center
- Post-Processing
Procedure
This allows how much time Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.
- Log in to Configuration Manager for Contact Center.
- Select Queues/Skills.
- Select Edit (pencil icon).
- Select the desired time from the Post-Processing Timeout options. Note: If Post-Processing Time is set to zero, there will be no post-processing time and the next interaction waiting in the queue will be offered immediately.
- Select Save.