Ring Group Caller ID Does Not Show Caller's Name

Updated: 05/14/2024

Symptom

When receiving a call in a Ring Group, the incoming Caller ID only shows the caller's phone number. The caller's name does not display.

Applies To

Admin Console
Ring Groups
Call Queues
Caller ID

Resolution

Check the Ring Group Caller ID settings to ensure it is set to Caller's Name and Caller's Number.
If the setting is correct but the issue still occurs, create a case with 8x8 Technical Support.

Cause

A backend setting is preventing Caller ID name from being passed.