Echo in the Background During a Call or Meeting

Updated: 05/22/2024

Symptom

When in a meeting or on a call, there is an echo in the background.

Applies To

  • 8x8 Work for Mobile
  • Android

Resolution

  1. Open 8x8 Work for Mobile.
  2. Tap on your profile.
  3. Tap Settings > Advanced Settings.
  4. Toggle Enable software echo cancelation to on.

Cause

The echo cancellation feature is turned off.