Symptom
Cellular calls do not complete properly when using the 8x8 Work for Mobile app.
Applies To
- 8x8 Work for Mobile
Resolution
Check your settings to ensure cellular calling is properly configured.
Android
- Open 8x8 Work for Mobile.
- Tap on your profile.
- Tap Settings > Data and Network Operations.
- Tap Use Carrier Minutes. Note: If you have not previously added your mobile number, you will need to enter it here.
- Ensure that Use Carrier Minutes is turned on for incoming calls and outgoing calls.
iOS
- Open 8x8 Work for Mobile.
- Tap on your profile.
- Tap Settings > Data and Network Operations.
- Tap Use Carrier Minutes. Note: If you have not previously added your mobile number, you will need to enter it here.
- Ensure that Use Carrier Minutes is turned on for incoming calls and outgoing calls.
Cause
This may be due to the app being incorrectly configured.