Objective
Set up Outbound Phone Codes in 8x8 Contact Center.
Applies To
- 8x8 Contact Center
- Configuration Manager for Contact Center
- Phone Codes
Procedure
- Log in to Configuration Manager for Contact Center.
- Select Outbound Phone Codes.
- Click Add to create a code list.
- Fill in the Name, language and tick the active box.
- Click Save.
- Click Add under the Codes tab.
- Tick Active to enable the code, Fill in the Text of the code, Report Text, Select a Queue.
- Double Click on the Calling line identifier blue word/number.
- Choose a channel number from the Calling Line ID list box that opens.
- Repeat steps 6-10 until you have all the codes/numbers you want set up.
- Press Save.
- Click Assignments Tab.
- Select the Groups that are to use the code list.
- Press Save.
Amending an Already Set Up Code
- Log in to Configuration Manager for Contact Center.
- Select Outbound Phone Codes.
- Select the Code list you want to amend and edit it.
- Go to Codes tab.
- Add/delete/deactivate any codes you need.
- Go to Assignments tab.
- Adjust as needed the groups to use the codes.
