Overview

As of January 13, 2023 a new integration package is available for SugarCRM versions 12.3 and higher. Download: Integration packages can be downloaded at the bottom of this page.

Important: Like all 8x8 telephony integrations, the SugarCRM integration is a convenient control panel for your 8x8 Work phone extension. It does not provide audio services. For this reason, a desk phone or a softphone such as 8x8 Work for Desktop or 8x8 Work for Mobile is required to work in conjunction with the 8x8 Work for SugarCRM integration.

Applies To

• Cloud-Based Version of SugarCRM
• 8x8 Work
• Contact Center (CC)

Online Help Guides

• 8x8 Work and Contact Center for SugarCRM Admin Guide
• 8x8 Work for SugarCRM Agent Guide
• Contact Center for SugarCRM Agent Guide

Requirements & Limitations

• Google Chrome is required.
• The integration can only be launched in a floating window.
• Click-to-Dial functionality is not natively supported.
• Does not support the PC-installed version of SugarCRM.

Supported CRM Objects

• Accounts
• Contacts
• Leads
• Opportunities
• Cases

Download

• 8x8 Integration Package for SugarCRM (versions up to 12.2.0)
• 8x8 Integration Package for SugarCRM (versions 12.3 and higher)
• 8x8 Integration Package for SugarCRM (versions 12.3, portal instance 14.2 and higher)