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Delete User Profiles and User IDs in Admin Console

Updated: 07/10/2024

Objective

Delete a user's profile and ID in Admin Console.
You can also change the profile's username if repurposing the profile.
Deleting usernames (user IDs) can be useful in many instances, including the following:
  • Reusing previously created usernames
  • Removing inactive profiles due to employee turnover
Deleting a user profile will inactivate any hardware associated with the account. Information associated with the account, such as voicemails, faxes and chat or SMS messages will be removed from the account. Call recordings, however, will not be deleted and will remain in the system. If you follow the steps below, you will also see the option to deactivate a user. 
Deactivating a user allows you to dial an emergency number if the user has an active device assigned to their account. Only a primary or secondary account administrator has the ability to delete or deactivate user profiles.

Applies To

  • Admin Console
  • User Profile
  • User ID

Procedure

Important: Before deleting a user from Admin Console, ensure that you first remove the license from the user. If you do not remove the license before deleting the user, the number may not be able to be reassigned. For more information, see Can't Assign a Number to a User or Service in Admin Console.

Deleting User Profiles

  1. Log in to Admin Console.
  2. Click Users.
  3. Click the three dots to the right of the profile you wish to delete.
  4. Select Delete.
  5. Click Continue. A green banner will appear on your screen with the following message: User(s) deleted successfully!
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Deleting User Profiles Also Used for 8x8 Contact Center

If an Admin Console profile is also used for 8x8 Contact Center, the user's assignments in Contact Center must be removed first AND the user cannot be a Contact Center Admin. 
  1. Log in to Contact Center Configuration Manager. 
  2. Click Agents.
  3. Click Edit (pencil icon). 
  4. Select Queues tab.
  5. Remove Agent/User from all assigned queues.
Proceed to delete the user profile as outlined above.

Changing Profile Usernames

  1. Log in to Admin Console.
  2. Click Users.
  3. Click Edit (pencil icon) next to the user's name.
  4. Enter your updated user ID in the Username field.
  5. Click Save. A green banner will appear with the following message: User(s) saved successfully!