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Enabling Voicemail Transcription for Your Company in 8x8 Admin Console

Updated: 04/19/2024

Objective

Enabling voicemail transcription for your company or organization in 8x8 Admin Console.

Applies To

  • Admin Console
  • Voicemail Transcript
  • X Series
  • Editions

Procedure

  1. Log in to 8x8 Admin Console.
  2. From the top left menu, go to Profile Policies.
  3. To the right of the 8x8 Master User Template, click Edit (pencil icon). Note: These steps may be repeated for any other configured profile policy you have. 
  4. Scroll down to the Disable Voicemail Transcription section.
  5. Click the toggle to gray to enable voicemail transcription.
  6. Click Save.
  7. Confirm that users' Voicemail Settings > Notification settings are set to either Notification Only or Attachment Only. For more information, see Set Up Voicemail Options in 8x8 Admin Console
Note: It may take up to 30 minutes before transcriptions begin to be generated for incoming voicemails.

Additional Information

  • The Voicemail Transcription feature transcribes a user's voicemails to readable text that is sent to the user's email.
  • The language used for the transcription depends on the language set on the user's extension.
  • Only messages longer than five seconds are transcribed.
  • It may take up to five minutes for the email to be received following the end of the voicemail recording.
  • This feature is not available for Contact Center Voicemails.
  • This feature is currently enabled company-wide, and not on a per-user basis.