Supported Media File Types Sent by an Agent

Updated: 10/25/2024

Overview

The following shows the supported media types that an agent can send via digital channels (Webchat, Email, SMS, and Social) using the attachment icon during an interaction. 

Applies To

  • 8x8 Contact Center
  • Agent Workspace
  • Digital Channels

File Types

 
Webchat
WhatsApp
Facebook Messenger
Email
SMS
Audio
100 MB
16 MB
25 MB
20 MB
Not available
.wav
yes
no
yes
yes
Not available
.m4a
yes
yes
no
yes
Not available
.ogg
yes
yes
no
yes
Not available
.mp3
yes
yes
yes
yes
Not available
.amr
yes
yes
no
yes
Not available
.aac
yes
yes
yes
yes
Not available
Image
100 MB
5 MB
8 MB
20 MB
Not available
.bmp
yes
no
no
yes
Not available
.dib
yes
no
no
yes
Not available
.svg
yes
no
no
yes
Not available
.png
yes
yes
yes
yes
Not available
.gif
yes
yes
yes
yes
Not available
.jpeg
yes
yes
yes
yes
Not available
Video
100 MB
16 MB
25 MB
20 MB
Not available
.3gp
yes
yes
no
yes
Not available
.mp4
yes
yes
yes
yes
Not available
.mov
yes
no
yes
yes
Not available
.avi
yes
no
no
yes
Not available
Documents
100 MB
100 MB
25 MB
20 MB
Not available
.txt
yes
yes
yes
yes
Not available
.xls
yes
yes
yes
yes
Not available
.xlsx
yes
yes
yes
yes
Not available
.doc
yes
yes
yes
yes
Not available
.docx
yes
yes
yes
yes
Not available
.ppt
yes
yes
yes
yes
Not available
.pptx
yes
yes
yes
yes
Not available
.pdf
yes
yes
yes
yes
Not available