Overview
The following shows the supported media types that an agent can send via digital channels (Webchat, Email, SMS, and Social) using the attachment icon during an interaction.
Applies To
- 8x8 Contact Center
- Agent Workspace
- Digital Channels
File Types
| |
Webchat |
WhatsApp |
Facebook Messenger |
Email |
SMS |
Audio |
100 MB |
16 MB |
25 MB |
20 MB |
Not available |
.wav |
yes |
no |
yes |
yes |
Not available |
.m4a |
yes |
yes |
no |
yes |
Not available |
.ogg |
yes |
yes |
no |
yes |
Not available |
.mp3 |
yes |
yes |
yes |
yes |
Not available |
.amr |
yes |
yes |
no |
yes |
Not available |
.aac |
yes |
yes |
yes |
yes |
Not available |
Image |
100 MB |
5 MB |
8 MB |
20 MB |
Not available |
.bmp |
yes |
no |
no |
yes |
Not available |
.dib |
yes |
no |
no |
yes |
Not available |
.svg |
yes |
no |
no |
yes |
Not available |
.png |
yes |
yes |
yes |
yes |
Not available |
.gif |
yes |
yes |
yes |
yes |
Not available |
.jpeg |
yes |
yes |
yes |
yes |
Not available |
Video |
100 MB |
16 MB |
25 MB |
20 MB |
Not available |
.3gp |
yes |
yes |
no |
yes |
Not available |
.mp4 |
yes |
yes |
yes |
yes |
Not available |
.mov |
yes |
no |
yes |
yes |
Not available |
.avi |
yes |
no |
no |
yes |
Not available |
Documents |
100 MB |
100 MB |
25 MB |
20 MB |
Not available |
.txt |
yes |
yes |
yes |
yes |
Not available |
.xls |
yes |
yes |
yes |
yes |
Not available |
.xlsx |
yes |
yes |
yes |
yes |
Not available |
.doc |
yes |
yes |
yes |
yes |
Not available |
.docx |
yes |
yes |
yes |
yes |
Not available |
.ppt |
yes |
yes |
yes |
yes |
Not available |
.pptx |
yes |
yes |
yes |
yes |
Not available |
.pdf |
yes |
yes |
yes |
yes |
Not available |
