Question
What are the dialpad key shortcuts for 8x8 Work?
Applies To
- 8x8 Work
- Dialpad
- Shortcuts
Answer
When placing calls or while on a call, you can use dialpad key shortcuts (also called star codes), on your desk phone or in 8x8 Work, to perform various actions. Some star codes require special permissions for a user to perform that action.
Shortcut Codes
| Star Code | Function |
|---|---|
| *67 | Block Caller ID: Dial before calling a number to block your Caller ID from the other party. |
| *68# | Unblock Caller ID: Dial before calling a number to unblock your Caller ID from the other party. |
| *69 | Last Call Redial: Dial the last number you called or were called by. |
| *78 | Activate DND: Activate Do Not Disturb to send incoming calls to voicemail. |
| *79 | Deactivate DND: Deactivate Do Not Disturb to receive incoming calls. |
| *80 | Toggle DND: Toggle your Do Not Disturb status. |
| *88 | Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use. |
| *5 (BMW) | Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call. |
| *6 (BMW) | Mute: If you have Barged in on a call or are Whispering to an agent, you can Mute yourself. |
| *9 (BMW) | Whisper: If you are Monitoring an agent, you can Whisper to them without being heard by the party speaking with the agent. |
| *22 (BMW) | Monitor: Listen in on a live call without interrupting either party. |
| *23 (BMW) | Barge Direct: Barge in on a call without Monitoring or Whispering first. |
| *0 | Record Call (Applicable when call recording is enabled which may require an elevated license.) |
| *66 | Use with BLF extension to pick up call (*66 plus internal extension) |
| *64 | Intercom (*64 plus internal extension) |
| *15 | Transfer to voicemail (Start new call (hold old call); dial the extension of the voicemail box, and press # to transfer to the extension’s voicemail) |
| *38 | Call Park (Hold the call, then dial *38 to park the call on Park extension 461 to 469) |
| *43 (Hot Desk) |
|
Use the Dial Pad to Access Call Queues
The dial pad can also be used to log in and out of call queues.
- From an extension that is part of any call queue, dial 5 5 7.
- Follow the IVR instructions to log in/out of assigned queues. (You can log in/out of specific queues individually, or all queues at once.)
- Option 1: Log in to all queues.
- Option 2: Log in to a specific queue.
- Option 3: Log out of all queues.
- Option 4: Log out of a specific queue.
- Option 5: Review current queue assignment details.