Objective
Hide 8x8 Contact Center extensions from the company directory.
Applies To
- 8x8 Contact Center
- 8x8 Admin Console
- Extensions
- Company Directory
Procedure
- Log in to 8x8 Admin Console as an administrator.
- Navigate to Home > Users.
- Search for the Contact Center extension user that you want to hide from the company directory.
- To the right of the user, click Edit (pencil icon).
- Scroll down to Virtual Contact Center (VCC) agent settings.
- Click on the slider to disable the setting.
- Click Save.