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Export Logs on Poly Phone

Updated: 03/25/2024

Objective

Export logs on a Poly phone to provide to Support.

Applies To

  • Poly Phones

Procedure

Find the IP address of the Telephone

  1. Press the Home button.
  2. Select Settings > Status.
  3. Select Network > TCP/IP Parameters.
  4. Note the IP address listed on the second line as you’ll need it for the configuration steps below.

Connect to the Poly Web Configuration Utility

  1. Launch a web browser on a computer on the same network as your Poly phone.
  2. Enter the IP address of the telephone you noted in the first step.
  3. Select Admin.
  4. Enter the MAC password.
  5. Select Submit.
  6. Navigate to Diagnostics > View & Download Logs.
  7. For Log File Type, select App.
  8. Select Export.
  9. Send the exported log file to 8x8 support through your case.