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Activate Your Desk Phones in 8x8 Admin Console

Updated: 06/25/2024

Objective

Activating a device in 8x8 Admin Console to use for 8x8 services.

Applies To

  • 8x8 Admin Console
  • Desk Phones

Before You Begin

You will need:
  • The phone(s) you’ll be activating.
  • The email with your login credentials.
  • A User Profile with a license assigned that will be associated with the device.
  • A phone number claimed or ported and assigned to the user.
If you have forgotten your password, you can reset it easily via the 8x8 Work login page.
Only one physical phone can be activated per extension.

Procedure

Activating Your Phone as an End User

Note: The following IVR method of activation is not supported for the Poly Soundpoint IP450. IP450 phones must be activated by entering the phone's MAC address in 8x8 Admin Console user profiles.
  1. Connect the phone to your Ethernet connection using the provided Ethernet cable. (If your network does not feature power over Ethernet, be sure to also connect and plug in the power adaptor.)
  2. Your phone will automatically power up and display Activate on the screen.
  3. Pick up the handset (or turn on the speakerphone).
  4. Following the voice prompts and enter the Activation Code that you received in your welcome email.
  5. The phone will reboot and then come online. Note that the phone may reboot more than once.
For additional instructions, refer to the Quickstart Guide that came with your phone.

Activating Devices Through the User's Profile in Admin Console

Account administrators can activate devices in the user's profile in 8x8 Admin Console.
Before you begin, create a user profile and ensure that the device you wish to activate is added to the Devices List on your account. To add a device, Go to Devices > Add a Device Model and select your device from the drop-down.
  1. Log in to 8x8 Admin Console.
  2. Click Users.
  3. Select an available 8x8 Work Services license according to to the plan you have purchased from 8x8. 
  4. Go to Voice Basic Settings.
  5. Enter or Suggest an extension.
  6. Assign a Device to the user. Once you select the device, you will be able to activate the phone by selecting one of the options below:
    • MAC Address: Enter your device's MAC Address.
    • Activation Code (an activation code will display if this option is selected)
  7. Click Save to confirm your changes. If you selected  MAC Address, your device will be activated once the user is saved. If you selected Activation Code, follow the instructions above to activate your phone.
Note: If the device does not reboot itself automatically after you have saved the MAC Address in the user profile, you have to power cycle the device by unplugging it from the power source for one full minute and then reconnecting the power cable.