Overview
The Bria 5.0 softphone has been End-of-Life (EOL) since 2021 and is no longer supported (i.e., not certified for use with Windows 11 or macOSs 12 Monterey and above). The developers of Bria (Alianza, formerly Counter Path), have stopped selling licenses for Bria 5.0. Based on these facts, 8x8 is discontinued resale and support of Bria 5.0. The recommended alternative is 8x8 Work for Desktop.
Applies To
- Bria 5
- 8x8 Contact Center
FAQ
Why did 8x8 end sales and support of the Bria 5.0 softphone?
Bria 5.0 has been EOL since 2021 and is out of support as it is not certified for use with Windows 11 or macOs 12 Monterey. Alianza (Formally Counter Path), the developers of Bria, stopped selling licenses for Bria 5.0. Based on these facts, 8x8 discontinued resale and support of Bria 5.0.
Why did 8x8 taking these steps?
8x8 can no longer support Bria 5.0 moving forward. The alternative is 8x8 Work for Desktop.
Why is Bria 5.0 end of sale/support?
Bria 5.0 is not certified for computers running Microsoft Windows 11 or macOS 12 Monterey or previous operating system releases with recent patches.
What will happen to my Bria 5.0 softphones?
The Bria 5.0 softphone will continue to work as normal.
Can we purchase more Bria 5.0 licenses through 8x8?
No. 8x8 no longer resells Bria licenses.
Does 8x8 have a softphone solution we can use in place of Bria 5.0?
Yes. 8x8 has a solution for our customers using the Bria softphone, which is 8x8 Work for Desktop. This solution is free to 8x8 customers and we encourage your customers to use this solution. See Download 8x8 Work for Desktop.
What if we want to continue to use the Bria softphone?
If you want to continue to use the Bria softphone, reach out directly to Alianza to purchase enterprise softphone licenses.
How do we move from Bria softphone to 8x8 Work for Desktop?
See Download 8x8 Work for Desktop. To learn how to use 8x8 Work for desktop as a softphone for 8x8 Contact Center see How to Use 8x8 Work for Desktop as a Softphone with 8x8 Contact Center.
Will I need to make any network changes to accommodate for 8x8 Work for the Desktop?
Review the X Series Technical Requirements, to make sure your network meets the requirements.