Poly VVX No Ringtone

Updated: 04/15/2024

Symptom

Poly VVX phone has no audible ringtone.

Applies To

  • Poly VVX series

Resolution

  1. Verify that the volume is turned on by pressing the volume up + button on the bottom of the phone.
  2. Verify the ringtone is not silent. From Home, Select Settings > Basic > Ring Type then set the ringtone to any option other than silent.
  3. Verify the Audible Ringer is Speaker then from Home, Select Settings > Basic > Preferences > Audible Ringer and set the option to Speaker.
  4. If this solution does not work, factory reset the device.

Cause

Volume is set to go to an incorrect or not-in-use output.