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8x8 Operator Connect for Microsoft Teams Configuration

Updated: 10/31/2024

Overview

8x8 Operator Connect for Microsoft Teams is a great voice solution for customers looking for easy to deploy telephony in their Teams environment, but that don’t want to deal with complex implementation and configurations on their voice deployment. This guide will cover how to configure 8x8 Operator Connect for Microsoft Teams.

Applies To

  • 8x8 Operator Connect for Microsoft Teams
  • Microsoft Teams
  • Operator Connect

Procedure

Add the 8x8 as an Operator for Microsoft Team

  1. Log into MS Teams Admin Center.
  2. Expand the Voice tab and click on Operator Connect.
    OC1.png
  3. Click on all Operators and search for 8x8 (it should be the first option).
  4. Click on 8x8
    OC2.png
  5. Select your country dial plan.
  6. Choose the size of your company.
  7. Enter your contact details.
  8. Accept the terms of service and click add as my operator.
     
    OC3.png
     
  9. Click Continue.
  10. You should now see 8x8 listed under My Operators in the Operator Connect section of MS Teams Admin Center.

Order 8x8 Operator Connect for Microsoft Teams licenses

You can do this using our self service portal. Make sure to order the correct type of 8x8 Operator Connect for Microsoft Teams license you require (Metered/Nationwide).
Once the order has been completed, you will see the licenses in your account, which should look like this:
OpCo Licenses.png

Add your Microsoft Tenant ID

  1. Log into 8x8 Admin Console
  2. Go to the Company section
  3. Click on the Teams Tenant tab
  4. Enter your Tenant ID and click Add MS Tenant
OpConnectTenant.png

Claim phone numbers in Admin Console

You can do this by following our guide on how to Claim Phone Numbers in 8x8 Admin Console.

Assign phone numbers to Operator Connect

Now that you have claimed your phone numbers, you will need to assign them to Operator Connect.
Note: This process isn't currently available and will need to be carried out by 8x8 Support until the functionality is introduced.
  1. Go to Phone Numbers
  2. Click on the 3 dots next to the number you need to assign.
  3. Click Assign to 8x8 Operator Connect for Microsoft Teams
    OC5.png


    Note: This can also be done in bulk by selecting the check box next to multiple numbers, then selecting the Bulk Actions drop down at the top.
  4. Select an emergency address in the drop down list.
  5. Choose whether the number will be assigned to a User or the Voice App (Auto Attendant, Call Queue etc.)
  6. Click Assign
    OC8.PNG
Your numbers will now be visible in the MS Teams Admin Center.

Assign the numbers to your existing MS Teams users

To assign a number by using the Teams admin center:
  1. Log into MS Teams Admin Center.
  2. Expand the Voice tab and click Phone numbers.
  3. On the Phone numbers page, select an unassigned number in the list, and then click Edit.
    OC7.png
  4. In the Edit pane, under Assigned to, search for the user by display name or user name, and then click Assign.
  5. To assign or change the associated emergency location, under Emergency location, search for and then select the location.
  6. Depending on whether you want to send an email to the user with their phone number information, turn off or turn on Email user with telephone number information. By default, this is on.
  7. Click Save.
Note: For more information on this, including how to bulk assign numbers using PowerShell, you can check out the Microsoft guide for managing phone numbers.

Additional information

Emergency Services

Emergency Services for 8x8 Operator Connect for Microsoft Teams can be configured from within the Teams Admin Center. Customers have the responsibility:
  • To keep emergency addresses up to date in Teams Admin Center
  • To keep the address associated with a purchased DID up to date in Admin Console
In 8x8 Operator Connect for Microsoft Teams, emergency addresses are associated with DIDs and not users. If a user in Teams Admin Center is assigned a different DID than an earlier one, that DID may be associated with a different emergency address.
To set up emergency calling within Teams Admin Center, including Dynamic Emergency calling, location information, network settings, etc., use the Microsoft documentation linked here. As a reminder, Dynamic Emergency Calling only works for the US and Canada regions.
To change emergency address in Admin Console:
  1. Go to Phone Numbers.
  2. Click on the 3 dots next to the number you need to assign.
  3. Click Edit Operator Connect Settings.
  4. Choose a different emergency address.
  5. Click Save.

Number Porting

  • It is possible to port old phone numbers to be used for 8x8 Operator Connect for Microsoft Teams but there is currently no provision for automated activation for number porting. 
  • If you are onboarding and porting phone numbers from your old provider, you will not be able to set up your service in advance of the porting date. 
  • The setup of the numbers can only be done once you have ported over to 8x8 and the numbers are available to assign in Admin Console.