Objective
Send feedback through the 8x8 Work for Desktop, 8x8 Work for Mobile, or Work for Web apps.
Applies To
- 8x8 Work for Desktop
- 8x8 Work for Mobile
- 8x8 Work for Web
Procedure
We appreciate user feedback and suggestions for improvement. Note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, create a case with 8x8 Technical Support.
Submitting Feedback in Work for Desktop or Work for Web
- While logged in to Work for Desktop or Work for Web, in the lower left menu, select ?.
- Select Send Feedback.
- Enter your feedback into the message field.
- Add screenshots, if needed, by selecting + Add images.
- Select Submit and wait for the application to send the feedback.
- Once the feedback has been submitted, the window will close automatically. Note: There is no need to include debug logs or screenshots, they will be added automatically.
Note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, you can get to the Support site through the 8x8 Work for Desktop Help menu. While logged in to 8x8 Work for Desktop, select ? > Open Support Case.
Submitting Feedback in Work for Mobile
In the screenshots below, we are using 8x8 Work for Mobile on an iPhone.
- In 8x8 8x8 Work for Mobile, you can simply shake your device and tap Send Feedback.
- You can also reach the feedback form by tapping your profile > Feedback.
- Enter your feedback in the space provided and click Send to submit.
Contacting 8x8 Support
The feedback form is useful for providing suggestions for product improvement to 8x8. However, if you need support for an issue you are experiencing, you can get to the Support site through the 8x8 8x8 Work for Desktop Help menu.
While logged in to Work for Desktop, go to the Profile Menu > Help > Get Support.
This will take you to the 8x8 Support Knowledge Base. From here you can search for information on the issue you are experiencing. If you cannot find what you are looking for, or need additional help, you can click Get Support to create a case online.