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Can't Assign a Number to a User or Service in Admin Console

Updated: 07/10/2024

Symptom

In Admin Console, you cannot assign a number to a user, ring group, call queue, or auto attendant.

Applies To

  • Admin Console
  • Phone Numbers

Resolution

Verify the number is not already assigned.
  1. Log in to Admin Console.
  2. Click Phone Numbers.
  3. Locate the desired number.
  4. If the Assigned To column has a user, ring group, auto attendant, or call queue listed, the number is already assigned to a location. The current location must be removed before reassigning it to the desired location.
  5. If the Assigned To column is blank, and the number status is Assigned, then the number is stuck.
If you continue to experience the issue, create a case with 8x8 Technical Support.

Cause

This issue often occurs because a user was deleted without first removing the license that would remove the number by default. Best practice is to ensure that before deleting a user, the license should be removed in order to avoid the number being stuck Assigned.