Objective
View device information and device passwords in 8x8 Admin Console. Account admins can view the device model, MAC Address, and Device Admin Password of activated devices.
Applies To
- 8x8 Admin Console
- Device Information
Procedure
Retrieving Phone Admin Information
- Log in to 8x8 Admin Console.
- Go to Home > Setup > Devices.
- Click View Device Report to the right of your selected device. Here you will be able to see the Device Model, MAC Address, and Device Admin Password of activated devices.
Retrieving Device Passwords
In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). Admins must click on the eye icon (show password) to reveal it.
There are two methods for viewing passwords, once the phone device has been activated in a user profile:
- Navigate to Home > Setup > Devices and click View device report for the specific device type, then find the specific device and click the eye icon to reveal/review the password.
- Or in Home > Users, click on a user (do not edit), scroll down to the View basic settings section in the panel at the right of the page, and click the eye icon to reveal/review the device password.
Device Report Terms
In 8x8 Admin Console, device passwords will always be displayed as hidden (dotted-out). Admins must click on the eye icon (show password) to reveal it.
- Device: Make and Model of the device.
- MAC Address: A unique identifier for the device that is used to interface with your network and 8x8's servers.
- Device Admin Password: Unique password that is required to access the admin section of a device's settings. Click the eye icon to reveal the password.
- Extension Number: Number assigned to extensions for in-PBX dialing.
- Status: Denotes if the device has been activated on 8x8's servers.
- Activation Code: A 13-digit code used to activate an 8x8 device.
- Site: Name of the site that is assigned to the device.
- User: Current user assigned to the device.