Objective

Applies To

• Admin Console
• Messaging (IM, SMS)

Procedure

1. Log in to Admin Console. 
2. Click on Side bar (three vertical lines) > Profile Policies.
3. Click Create new profile policy (top right of the page). 
   
   
4. Enter a Policy name.
5. Under General, toggle Disable messaging functionality.
6. Click Save.  
7. Click Home > Users.
8. Select the user(s) to edit > click Edit icon (pencil) to the right-hand side. 
9. Under Services and Permissions, assign the new policy. 
10. Click Save.
11. Have the user log out and log back in.

Note: Toggling Disabling messaging functionality ON/OFF will do so for all users under that policy. To disable Messaging for individual users, without creating an individual Policy profile for each user, contact customer support.

Additional Information

• Senders will not get an error when sending IM/SMS to the affected users.
• If the users get the messaging capability re-enabled, those messages will show up in their history.
• If disabled, the messaging tab is removed from 8x8 Work for Desktop.