Overview
The purpose of this article is to provide a compilation of devices that have known issues with hosted VoIP services. This list includes the most commonly owned devices that might cause disruptions in service either due to a bad configuration, or incompatibility. If your device is not on this list, this does not mean it is fully compatible, only that testing has not been documented for that device. Each device listed has been tested and either has a documented configuration to which a link has been provided, or is not configurable for one reason or another for hosted VoIP services. This list will be updated over time as needed.
Keep in mind different firmware versions will interact with hosted VoIP services in different ways. While a device may be fully functional on a current firmware version, it is possible newer revisions will cause disruptions in service or make a device fully compliant with the required settings for hosted VoIP services where it was previously not.
Actiontec
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Call quality and device registration issues. Solution: Device does not have configurable options for the phones beyond low/medium/high firewall options. Unable to disable SIP ALG ONT port should be enabled on Fios unit and Actiontec removed from network. After this is complete, replace the Actiontec with a known good device. |
Asus
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Call quality and device registration issues. Solution: Disable SIP and RTSP passthrough |
AMPED
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Dropped calls, one way audio, device registration issues. No access to SIP ALG. Firewall blocks all SIP services. Solution: Replace with a known good device, or separate network for phones with a known good device. |
Apple Airport
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Dropped calls, one way audio. Solution: Device has no way to disable SIP ALG and no configuration options for VoIP services. Device must be replaced with a known good router. |
Barracuda
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Dropped calls and call quality issues (garbled/choppy audio) and phone registration issues. Solution: Separate phones from Barracuda and use a different firewall or router. |
Belkin
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Dropped calls. NAT Security is also extremely low and prone to ghost calls. Devices have no way to access ALG setting. Solution: Replace with a known good device. |
Cisco RV
Model(s) | Known Issues | Issues Observed |
RV016/042/082/130/220 RV180 RV325 |
Yes. Issues can depend on phone models in use. | Symptom: Misrouting calls, call drops, device registration issues. Specific to Poly phones. Solution: Disable SIP ALG if using Cisco phones. Replace with a known good device if using Poly phones for RV016/042/082/220 **Devices work fine with Cisco phones. Untested on Yealink. |
Fortigate
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Call drops, call misrouting, one way audio, device registration issues. Solution: Configure per recommended guidelines. **Some firmware revisions will revert all VoIP settings to defaults. |
Google Routers
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: One way audio, dropped calls, general call quality issues. Solution: Replace with a known good device. Device has no way to disable SIP ALG. |
Internet Service Provider Modem Routers (Gateways)
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Call Drops, one way audio, device registration issues, potential misrouting, general call quality issues. Solution: Bridge device and use a stand-alone router to handle all traffic on the LAN. |
Linksys
Model(s) | Known Issues | Issues Observed |
All EA Series with firmware 1.1.7.180968 and above | Yes. Device will work fine for a single phone. | Symptom: Dropped calls, misrouting, device connectivity issues. This is due to the NAT process and has no way to be resolved if there are multiple phones on the network. Solution: If more than one phone is in use local SIP ports can be set on the devices to mitigate issues. If issues persist the router will need to be replaced. |
Meraki
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Dropped calls, one way audio, device connectivity issues. Solution: Device does not require specific settings to allow VoIP service, but a secondary device providing NAT or DHCP services will break the NAT process on the Meraki. For VoIP phones this will cause multiple issues. |
Netgear - Nighthawk
Model(s) | Known Issues | Issues Observed |
All | Yes |
Symptom: dropped calls, device connectivity, misrouting. Solution: Configure per recommended guidelines. Some firmware revisions are not compatible with 8x8 service |
Netgear Mesh - Orbi
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Dropped calls, device connectivity issues, one way audio. Solution: Devices lack compatible VoIP settings. Device will need to be replaced, or used in AP mode with another router. |
Palo Alto
Model(s) | Known Issues | Issues Observed |
All Firmware below 8.0 Firmware 8.0+ |
Yes. | Symptom: Dropped calls, device registration issues, one way audio. Solution: Configure per recommended guidelines. |
Sophos
Model(s) | Known Issues | Issues Observed |
XG and SG | Yes | Symptom: Call Misrouting, Call drops, Call transfers failing, Device connectivity and registration issues, NTP issues Solution: Configure per 8x8 guidelines. Device requires SIP Modules (SIP ALG) to be enabled for VoIP traffic. Tested on Firmware 17.1.3 |
Sonicwall
Model(s) | Known Issues | Issues Observed |
NSA/TZ | Yes. | Symptoms: Dropped calls, one way audio, garbled/choppy audio, device connectivity issues. Solution: Configure per recommended guidelines. Some settings are firmware dependent, and some firmware is not compatible with VoIP service. |
Ubee Modem Routers
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Unable to call 1800 number or specific area codes, dropped calls, one way audio. Solution: Disable SIP ALG on the Ubee. **Any firmware updates from the ISP will revert these settings changes. |
Ubiquiti
Model(s) | Known Issues | Issues Observed |
Unifi Edgerouter |
Yes |
Symptom: Dropped calls, one way audio, misrouting, device registration issues. Solution: Edgerouter Configuration Unifi Configuration |
Untangle
Model(s) | Known Issues | Issues Observed |
All | Yes | Symptom: Dropped calls, one way audio. Solution: Configure per recommended guidelines. |
Watchguard
Model(s) | Known Issues | Issues Observed |
All | Yes |
Symptom: Dropped calls, device registration errors, potential misrouting, one way audio Solution: Device requires specific configuration to work. |
Zyxel/Zywall
Model(s) | Known Issues | Issues Observed |
USG-50/USG-20 | Yes. | Symptom: Dropped calls, one way audio. Solution: Poly phones require SIP ALG to be enabled. This will cause Cisco phones to go offline or experience call quality issues. Cisco Phones require SIP ALG to be disabled, this will cause Poly phones to go offline or experience call quality issues. If there are a mix of phones on the network, the firewall will need to be replaced. |