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Setting the Contact Center Domain in 8x8 Contact Center Integrations

Updated: 11/01/2024

Objective

Setting the Contact Center domain in 8x8 Contact Center integrations.

Applies To

  • v 3.1 Integrations for 8x8 Contact Center

Procedure

  1. Go to the Integration panel.
  2. Select Settings.
  3. Select Advanced.
  4. In the relevant URL listed below, change:
    • xx1 for the cluster for your tenant
    • Check the URL when logged in to Configuration Manager or Agent Workspace
    • tenantName for your  tenant name
    • Check tenant name in Contact Center Configuration Manager, Home, Profile
Note: The URL format of your Contact Center domain must match your contact center's service type:
  • Legacy Contact Center for Salesforce users, must use https://vcc-naX.8x8.com.
  • Contact Center for Salesforce users who have opted for 8x8 Unified Login must use their SSO link: https://sso.8x8.com/login/vcc-naX.

X Series Contact Center

https://sso.8x8.com/login/vcc-xx1?username=tenantName

Standalone Contact Center

https://vcc-xx1.8x8.com