Objective

The policy assigned to the user at the time the recording is made determines how the recording will be stored. Changes made to a user’s policy will take effect on the user’s next recording after the changes are made. After cold storage is assigned, it will begin on the next call after the new policy is applied. Any calls previously will not be included in the cold storage, just calls moving forward.

Storage licenses will not be assigned automatically for 8x8 Work and will remain inactive unless users configure their storage policies. In such cases, the recorded data will be retained for the default 30-day duration in Hot Storage. After this 30-day period concludes, the data will be deleted.

Applies To

• Admin Console
• Call Recording Storage

Procedure

Assign a policy

1. Log in to Admin Console.
2. Click Storage Policy.
3. Locate the storage policy row you want to edit, click Manage All Users (for 8x8 Work) or Manage All Tenants (for 8x8 Contact Center).
   
   
   
4. Select the license you want to edit.
5. Select the users you want to edit
6. Click Edit Storage Period.
   
   
   
7. Select the number of days needed for hot/cold storage.
   
   
   
8. Click Save.

As per the storage policies that have been purchased and configured, the retained data will remain accessible for the duration of the customer's active subscription with 8x8.