Objective
Changing and getting backup codes for multi-factor authentication (MFA) in 8x8 X Series.
Applies To
- 8x8 X Series
- Login Security
Procedure
- From the Application Panel, click on the User Profile menu (top-right) and choose Application Password MFA.
- From there, you can add/change/remove authentication methods. Please note that once enabled by an administrator, users must have at least one method enabled at all times.
To ensure continued access, even in the event that a user loses access to their second factor, it is recommended that users get Backup Codes and store them somewhere secure. These one-time-use codes can be entered during the login flow in place of SMS, E-mail, or Authentication App. To enable these, click + Add another and choose Backup Codes.
Note: It is not recommended for Backup Codes to be the only authentication method a user has configured.