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Activation Server Busy in 8x8 Admin Console

Updated: 06/05/2024

Symptom

When attempting to activate your desk phone, you hear the following message: "The Activation Server is Busy at this time. Please call back later."

Applies To

  • Admin Console
  • Desk Phones

Resolution

Save the user and restart the activation process.
  1. Enter the required details for the user's profile:
    • First name
    • Last name
    • Email
    • Username
    • Site
  2. Click Save.
  3. Pick up the handset (or turn on the speakerphone).
  4. Follow the voice prompts and enter the Activation Code in the user's profile.
  5. The phone will reboot and then come online.

Cause

This is due to an incorrectly processed configuration file. Often, this occurs when an admin or end-user tries to activate a user's device before saving the user's profile.