Symptom
Unable to create or schedule reports in Analytics for 8x8 Work.
Applies To
- Analytics for 8x8 Work
- Legacy Reports
Resolution
As of Analytics for 8x8 Work 2.1.2, users are unable to create or schedule reports using Schedule Reports.
When trying to create or schedule a report using legacy reports, the following error will appear.
Users should instead use the Schedule Report Emails (New) feature.
Cause
Analytics for 8x8 Work 2.1.2 disabled the functionality of legacy reports.
Additional Information
More information on the new reports is available in How to Schedule an Email Report in Analytics for 8x8 Work.