Set Up Ring Group Voicemail in 8x8 Admin Console

 Objective

Applies To

• 8x8 Admin Console
• Ring Group
• Voicemail

Procedure

Set Up Ring Group Voicemail

1. Log in to 8x8 Admin Console.
2. Select Ring Groups.
3. To the right of the desired ring group, select Edit (pencil icon).
4. Select which users can access the voicemail for this Ring Group. Members added to the group will automatically have voicemail access.
   • For individual members: Select More Options (three dots) to the right of the desired user.
     
     
   • For all members: Check the box to select all the ring group members, then select More Options at the top of the list of members.
     
     
5. Select Enable Voicemail Access. Users with voicemail access enabled should have a Voicemail symbol next to their name.
6. Under Voicemail, enter and confirm an access PIN for the Ring Group voicemail. (If you have already set this up but have forgotten the password, select Reset Access PIN.) Your PIN should be a string of numbers that do not repeat and are non-sequential.
   
   
7. Select Save. After your voicemail PIN has been set (or changed), all Ring Group members enabled for voicemail access will receive an email with the new PIN.

Manage Ring Group Voicemail

1. Log in to 8x8 Admin Console.
2. Select Ring Groups. 
3. To the right of the desired ring group, select Edit (pencil icon).
4. Select Voicemail Settings on the left panel.
5. Select which greeting you want to edit.
6. Select Change.
7. Select on the appropriate link to:
   • Upload an audio file 
   • Call a phone number to record

Additional Information