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Pay a Past Due Payment if Your Account Is Suspended

Updated: 09/06/2024

Note: At this time, there is a system issue preventing users associated with a suspended account from logging in to make a pyament or from logging in to engage with a live chat agent. Our developers are aware of this issue and are working to resolve it ASAP. To make a past due payment and restore your services, call 8x8 Billing Support.

Objective

Pay a past due payment for an account. Accounts that are past due will have an additional $10 charge added on the 15th of the month. 

Applies To

  • Billing
  • Fees

Procedure

My 8x8 / Admin Console Admins

  1. Log in to the My 8x8 Support Portal.
  2. You will see a message that says your details are out of date. Click Update.
  3. Click Add Payment Method > Add Credit Card.
  4. A pop-up stating they will be re-directed to a new page will appear. (Pop-up blockers must be turned off.)
  5. After the new card is selected, click Pay Now.
Note: If an ACH (Automatic Clearing House) checking account debit payment is pending, the system will not permit another payment until the first transaction is complete. Any past due must be paid via credit card.