Symptom
SugarCRM 8x8 integration panel displays, "This content is blocked. Contact the site owner to fix the issue."
In the browser settings:
Pop-ups are allowed or cloud8.8x8.com.
Cookies are allowed for cloud8.8x8.com.
Cookies are allowed for cloud8.8x8.com.
- Right click the 8x8 Panel and select Inspect. The DevConsole opens.
- On the Console tab there is an error containing:
Refused to frame 'https://cloud8.8x8.com/' because it violates the following Content Security Policy directive: "frame-src 'self' ....."
Applies To
- SugarCRM
- 8x8 Work for SugarCRM Integration
Resolution
In SugarCRM, add the 8x8 domains to the Content Security Policy.
- Switch to Admin profile.
- Navigate to Content Security Policy Settings.
- On the Advanced tab, look for the parameter 'frame-src'.
- Add the domains: *.8x8.com *.8x8cloud.com *.8x8.vc
Cause
Sugar CRM Content Security Policy is blocking the domains used by the 8x8 Panel.