8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

Poly Phone Asks for Login Upon Booting

Updated: 03/25/2024

Symptom

Upon booting up your Poly, you see a login screen and cannot activate the device.

Applies To

  • Poly VVX
  • SoundPoint
  • RealPresence Trio

Resolution

  1. On a computer on the same network as the phone, browse to the phone’s IP address. See Find the IP Address of a Poly Phone.
  2. Log in as Admin and enter the administrator password.
  3. Navigate to Simple Setup.
  4. Open the Base Profile section.
  5. Under Base Profile, select Generic.
  6. Click Save.
  7. Allow the phone several minutes to reboot.
  8. When the phone is back online, verify the login screen is gone.
  9. Continue on to Activate Your Desk Phones in 8x8 Admin Console.

Cause

Certain Poly models are Lync or Skype for Business enabled (Poly RealPresence Trio models with part numbers -018 and -019). These models require a Generic Base Profile to be set before they can successfully activate.