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How to Select the Calling Line ID for Contact Center Outbound Calls

Updated: 07/17/2024

Objective

Select the Calling Line ID (CLI) for outbound calls from 8x8 Contact Center.

Applies To

  • Contact Center
  • Outbound Calls

Procedure

  1. Log in to your 8x8 Application Panel.
  2. Select Configuration Manager for Contact Center.
  3. From the left menu, select Users.

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  4. Double-click on the user for which you want to set the CLI.
  5. Select the Phone tab.
  6. Under Outbound Calling, to the right of Calling Line ID, select Edit (pencil icon).
  7. Select the number you want and select Save.
  8. Select Save again on the Phone tab.

     
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Additional Information

The CLI can be overridden by Outbound phone codes. For more information on setting Outbound phone codes, see Creating or Amending Outbound Phone Codes on 8x8 Contact Center.