8x8 Community

My Services Express Jitsi as a Service 8x8 Connect 8x8 Work for Web

Single Sign on (SSO) Login Fails in 8x8 Work for Desktop

Updated: 09/10/2024

Symptom

Unable to log into 8x8 Work for Desktop due to an unable to sign in error when logging in through Single Sign On (SSO).

SSO_error.png

Applies To

  • 8x8 Work for Desktop
  • SSO

Resolution

Browser SSO logins are operating as expected.
  1. Click Use Single Sign On (browser).
  2. Enter 8x8 username or company email for SSO.
  3. Enter Password.
  4. Return to 8x8 Work for Desktop after authentication.