Symptom
Desk phone does not activate after upgrading to X Series.
Applies To
- Phones
- Admin Console
Resolution
If a desk phone does not activate after upgrading, it is likely not supported in Admin Console. A list of physical devices that are not supported in Admin Console can be found below. These devices were included in the X Series upgrade, but are not supported in Admin Console.
Known Issues and Restrictions
These devices have the following restrictions:
- The device cannot be edited after the upgrade.
- The device cannot be added back to the account if removed after the upgrade.
- These will not be listed on the Devices page.
- If any changes are made to the user profile that is assigned to the unsupported device it will result in the device not working or changes not saving correctly, and the device will need to be replaced.
- You will not be able to swap the unsupported device with a supported device. A new user profile will have to be created to activate the new device, and the old user profile can be deleted.
- To replace the device, contact your Sales Representative to get more information on a new device.
Unsupported Devices
| Device Make | Not Supported Models |
|---|---|
Aastra Phones |
|
Cisco |
|
MGCP Devices |
|
Poly |
|
Spectralink |
|
Yealink |
|
Additional Information
A list of supported devices on Admin Console can be found here.