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Integrating 8x8 and Singlewire InformaCast

Updated: 06/25/2024

Objective

Register the Singlewire InformaCast server as a 3rd party sip device on 8x8. This document is meant to assist in the registration of Singlewire InformaCast to 8x8, not a full integration between 8x8 and Singlewire InformaCast. If you are interested in learning more about a full integration between 8x8 and Singlewire InformaCast see your 8x8 sales representative to learn more.

Applies To

  • Singlewire InformaCast

Procedure

InformaCast can register to the 8x8 PBX to enable telephony and “dial to page”/DialCast functionality between the PBX and InformaCast. The Below is all done in the InformaCast Admin Portal.

Admin > SIP > SIP User Credentials

  1. Access InformaCast.
  2. Navigate to Admin > SIP > SIP User Credentials.
  3. Enter the data received from 8x8.

Admin > SIP > SIP Server Groups

  1. Access InformaCast.
  2. Navigate to Admin > SIP > SIP Server Groups.
  3. Give a name (8x8).
  4. Select either TCP or UDP for the Transport Protocol.
  5. Enter the Host and Port and click Add Host.
  6. Click Save.

Admin > SIP > SIP Registrations

  1. Access InformaCast.
  2. Navigate to Admin > SIP > SIP Registrations.
  3. Enter a name (8x8).
  4. In drop down select the newly created SIP Server Group (8x8).
  5. For Address of Record, choose "Display Name <sip:user@host>".
  6. Check the box to Enable Registration.
  7. Enter the Host provided by 8x8.
  8. Enter the user provided by 8x8 that was created in the SIP User Credentials.
  9. Click the button to Add Address of Record.
  10. Click Save.
IMPORTANT: To Allow SingleWire/InformaCast Server to allow accepting calls and doing the needful (Paging other extensions, etc). You would need to allow INCOMING SIP Calls to the server.

Additional Information

If you are interested in learning more about a full integration between 8x8 and Singlewire InformaCast, contact your 8x8 sales representative to learn more.