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How to Unassign Numbers From Operator Connect

Overview

This guide will cover how to unassign a number from Operator Connect to be used elsewhere in 8x8 Admin Console.

Applies To

  • 8x8 Operator Connect for Microsoft Teams
  • Microsoft Teams
  • Operator Connect

Procedure

Unassigning numbers from Operator Connect should be done via 8x8 Admin Console, and not in the Teams admin center.
If the number is unassigned directly within Teams Admin Center, it can cause the number to become stuck.
To unassign a number:
  1. Log into 8x8 Admin Console.
  2. Go to Phone Numbers.
  3. Find the number you need to remove and click the 3 dots to the right.
  4. Clink on Unassign Operator Connect.
unassign Op Connect.png
Note: If you unassigned a number from within the Teams Admin Center, instead of the 8x8 Admin Console, Create a Case with 8x8 Support and provide them with all the affected numbers.