Porting Documentation
Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.
If you are porting numbers to 8x8, find below the country in which you are porting to see the required documentation.
United States | |
What type of number(s) are you porting? | Paperwork Required? |
Local | ![]() |
Toll Free | ![]() |
Canada | |
What type of number(s) are you porting? | Paperwork Required? |
Local | ![]() |
Toll Free | ![]() |
United Kingdom | |
What type of number(s) are you porting? | Paperwork Required? |
All (Geographic/National/Toll Free) | ![]() |
Notes | Consider the below when completing your UK LOA to minimise delays:
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Important: This UK documentation is only valid for telephone numbers in the mainland United Kingdom of Great Britain & Northern Ireland. (Telephone numbers in the Channel Islands are not portable to 8x8). |
Global Numbers
Before submitting a port request via 8x8 Admin Console for numbers outside the US, Canada or the UK, you will first need to ensure you have a matching amount of existing telephone numbers for the relevant country on your 8x8 account.
If you need to acquire additional international numbers, raise a case with our technical support team.
Anguilla | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Antigua and Barbuda | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Australia | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Austria | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() ![]() Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. |
Toll Free | ![]() |
National | ![]() |
Barbados | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Belgium | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() OR ![]() |
Toll Free | ![]() OR ![]() |
National (078) | ![]() |
Bermuda | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Boznia and Herzegovina | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Brazil | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Brunei | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Bulgaria | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Croatia | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() ![]() |
Toll Free | ![]() ![]() |
Cyprus | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Czechia | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Denmark | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Dominican Republic | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Estonia | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Finland | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
National |
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France | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic (port) | ![]() To be used if the existing French carrier is not Orange ![]() |
Geographic (migration) | ![]() To be used if the existing French carrier is Orange |
Toll Free | ![]() |
Germany | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() Both a signature & company stamp are required. If no company stamp is available, sign and add the name and job title of the signatory in the 'Unterschrift' section). ![]() Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. |
Toll Free | ![]() Copy of Zuteilungbescheid (allocation letter from German regulator) ![]() Note: A German toll free number can only be ported if you are the allocated owner of the number on the German regulator's records. If the number is not allocated to you, liaise with your current provider, and the German regulator, to arrange for the number to be reallocated. |
National | ![]() ![]() |
Greece | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Hong Kong | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Hungary | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Ireland | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Israel | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free | ![]() |
National |
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Italy | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic (+39 0) | ![]() Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. |
Toll Free (+39 8) | ![]() |
Latvia | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Lithuania | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Luxembourg | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Mexico | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Netherlands | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. |
Toll Free |
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New Zealand | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Norway | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Panama | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Peru | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Toll Free |
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Poland | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Portugal | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Puerto Rico | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Romania | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
![]() |
Singapore | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | |
Slovakia | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() |
Toll Free | ![]() |
Slovenia | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() ![]() |
Toll Free | ![]() ![]() |
South Africa | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic |
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Spain | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() ![]() Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. |
Toll Free | ![]() ![]() |
Sweden | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. |
Toll Free | ![]() |
Switzerland | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() OR ![]() OR ![]() ![]() Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. |
Toll Free | ![]() OR ![]() OR ![]() Note: A Swiss toll free number can only be ported if you are the allocated owner of the number on the Swiss regulator's records. To check if the number is allocated to your business, use the regulator's online tool. If the number is not allocated to you, liaise with your current provider, and the Swiss regulator, to arrange for the number to be reallocated. |
Trinidad & Tobago | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
Turkey | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic | ![]() ![]()
Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area. Additional fields such as MERSiS number, Mother's first name and Father's first name of the authorised company representative are also required. This must be provided for validation before activating the number. |
Ukraine | |
What type of number(s) are you porting? | Paperwork Required? |
Toll Free | ![]() |
United Kingdom | |
What type of number(s) are you porting? | Paperwork Required? |
Geographic (01, 02) | ![]() |
Toll Free (0800) | ![]() |
National (03, 084, 087) | ![]() |