Overview
Managed Local Number Porting Services allows business administrators to get assistance in porting numbers and handling any issues that may occur in the number porting process. This service can be added at any time during the porting process by contacting your 8x8 Sales representative.
Note: Our Managed Porting service is exclusively available for number porting in the USA and Canada, but will soon be a globally consumable service.
Required Documentation - US
In order to begin the process of porting your numbers we require the following documents filled and completed
- A completed letter of authorization for each service address and carrier. See Documentation: Number Porting LOAs.
- A completed
mapping document. - A copy of your most recent bill from each carrier is only required for Toll free and international (must be within 30 days of request submission).
- If any of the information submitted does not match what your former provider has on file it will restart the clock, it is vital that you collect accurate information to the best of your ability.
- Ensure that all numbers you are looking to port are in an active status with the current provider.
While not required for all ports, the following documentation will help to reduce issues down the line:
- A copy of the most recent bill from each provider we will be porting from.
- A copy of a Customer Service Record (CSR) from each provider we will be porting from.
Porting can be scheduled Monday - Friday / 5:00 a.m. to 3:00 p.m. PST.
Required Documentation - UK & EMEA
A completed letter of authorization for each service address and carrier. See Documentation: Number Porting LOAs.
Consider the below when completing your UK LOA to minimise delays:
- A valid electronic/physical signature must be added to every page.
- At least one main billing number (MBN) must be specified.
- The 'Site Address to register' should match your existing carrier's records.
- Sequential telephone numbers can be listed in range format:
- i.e., 02080123450 - 02080123453 rather than: 02080123450, 02080123451, 02080123452, 02080123453
- Billing Account Number is required if porting Non-Geographic (03, 08) numbers.
- Enter signature date in UK format - DD/MM/YYYY.
For details on how to submit a port request for numbers in any other country, see Submit a Port Request in Admin Console.
I've purchased LNP Managed Services, what happens next?
If you purchased the Managed Porting Services as standalone one of our LNP project coordinators will reach out to you within 2 business days to schedule a time to discuss your requirements and collect any documentation.
What are the benefits of purchasing LNP Services?
When you purchase LNP services, you will have a dedicated agent working with you on your port request, direct contact with the agent for your porting project, and full ownership from beginning to end with the agent function as a liaison between you and the losing carrier for most issues. This simplifies the porting process as the agent can handle most issues that may arise.
Note:
Note:
- Although the agent will work on your behalf, we are not authorized to discuss account information with your current provider. In situations like this, we may request your partnership to resolve any issues that may arise.
- We are unable to process port requests with a submission date exceeding 30 days from the current date, as it is not in compliance with our carriers policies. If your requests falls outside this timeframe, we will be closing your case, once your request falls within the permissible timeframe, please contact your sales rep or engage partner xperience to initiate a new case for you.
Who is eligible to purchase LNP Services?
Anyone can purchase LNP Services. Ideally, this service is intended to be used for larger porting needs. The Managed Porting SKU should be used if it is believed it will add value to the business as usual services that 8x8 operate, therefore Managed Porting SKU request cannot be used to:
- Reduce the contractual lead times or to expedite defined industry order processes.
- Place orders on your behalf for the customer.
- Manage the delivery of a 8x8 service used to terminate the number.
- Replace standard 8x8 escalation processes.
- Replace the standard business as usual process.
How do I purchase LNP Services?
Contact your 8x8 Sales representative to purchase LNP Services.
When working with my Project Coordinator what can I expect their response times to be?
While we can't control the response times of carriers, if you reach out to your project coordinator they will respond within 48 hours.
Can I upgrade to LNP Services after I start the LNP process?
Yes. Contact your 8x8 Sales representative to purchase LNP Services at any time.
What is the cost to port a number in to 8x8?
While our self-service porting is free, if you're porting a large quantity of numbers, or have special requirements you may be required to purchase the Managed Local Number Porting services. This service costs as follows:
*All orders will be billed for a minimum of 10 ports based on local pricing. An additional cost per TN will be applied for orders exceeding 10.
What if I want my request to happen in the future?
We can only submit porting requests within 30 business days (not calendar days). If you purchased MP and you need the port to happen past the 30 days than we will invalidate the case and you will need to work with your sales rep or SDC/IMP rep to have them reach out to the MP team to get a new case started that is within the 30 days.
Can I get a refund?
Yes, depending on the circumstances we can refund this charge if the service was not used. To request a refund, create a case online.
What if I change my mind and am able to complete the port myself?
We can cancel the order and you can request a refund. To request a refund, create a case online.
How to do I contact the LNP team if I've purchased LNP Services?
After purchase, you will receive a welcome email with documentation and agent contact information.
- This applies if you purchase managed porting outside of deployment
If you will be working with our implementation team to deploy they will work with you to go over all needed docs and gather all needed information to then hand over to the managed porting team.
- If you will not be utilizing our implementation team and will be self deploying, contact your sales rep and ask them to start the managed porting process for you.
How long does it take to complete a managed porting request?
While it can vary based on the losing provider, the standard time to complete a managed porting request is 15-21 business days from the date that our agent receives the completed required documentation. If any rejections are received, that 15-21 business day timeline resets so it is important to have the correct documentation upfront.
- Ports can not take place on the weekends. Nor can we do after hour ports.
- We can accommodate the time of port anywhere in between 5:00 a.m. and 3:00 p.m. PST.
- Note: For toll free ports we can not submit sooner then 10 business days from the requested go live date. This is due to carrier restrictions and they do not hold the translations longer then 10 business days (if we request sooner the your toll frees will go down as translations will drop).
Why does a managed porting request take longer than a standard port request?
The managed porting process requires additional processing time as in most scenarios coordinating the submission of ports between multiple losing carriers and it takes time for our team to work with the loosing carriers to find a time that works for all parties.