Question
How long does it take to port my number to 8x8?
Applies To
- Number Transfer Requests
Answer
The time to transfer numbers can vary between different carriers and countries, the following details the typical delays for each country and quantity of numbers.
Keep in mind that the timeframes provided below are estimates. Due to the complexity of the porting process, delays may occur.
The timeframes provided below take effect upon having our 8x8 porting team submit the request to our underlying carrier.
- The number transfer process can only start after you submit your porting request. For information on how to submit a request, see Submit a Port Request in Admin Console.
- The dates below are a guideline for what is typical, some number transfer request can complete in as little as three days, and as long as six months in some rare cases.
- If any of the information you submit in the request doesn't match what the former provider has on file, the timeline restarts.
US Numbers
- Local numbers
- 1-49 numbers: 7-10 business days
- 50+ numbers: 15-21 business days
- Toll free numbers
- Any quantity: 5-7 business days
UK Numbers
Minimum Lead Times
- Geographic numbers (Starting 01, 02)
- 1 number = 11 business days
- 2-50 numbers = 15 business days
- 50+ numbers = 20 business days
- Non Geographic numbers (Starting 03, 08)
- Any quantity = 15 business days
Canadian Numbers
- Local numbers
- Any quantity: 10-15 business days
- Toll Free numbers
- Any quantity: 5-7 business days
Other International Numbers
Numbers from other countries can vary in processing time. Contact 8x8 Support for more information.